Free · about five minutes

How ready are you for the counter?

Ten real situations from the service desk. You'll see the right answer and why after each one.

1 / 10

Marcus Lee approved a $320 estimate for a front brake job. Halfway through, the tech finds a leaking brake hose that also needs replacing. What should happen next?

Select one

You finish the brake job and mention the hose when Marcus picks up the car.You call Marcus, explain the leaking hose and the added cost, and record his decision before the hose is replaced.You replace the hose for free so the invoice matches the estimate.The tech replaces the hose right away because it is a safety item, and you explain the added charge to Marcus at pickup.